General Terms and Conditions of Sale – L'Orange Graphique

These terms and conditions govern sales made on the L'Orange Graphique website. By placing an order, the customer accepts these terms and conditions. Thus, each purchase is based on a clear contractual framework.

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Article 1 – Purpose of the contractual framework

This document defines the rights and obligations of the seller and the customer. It therefore specifies the terms and conditions applicable to any order placed on the website.

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Article 2 – Products covered by the terms of sale

The site offers original illustrated creations:

• posters and illustrated cards

• stickers

• books and publications

• accessories shown

Each product includes a detailed description. However, color variations may occur depending on the screen. Therefore, the customer accepts these potential differences as part of these terms and conditions of sale.

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Article 3 – Price according to the General Terms and Conditions of Sale

Prices are shown in euros (€), including all taxes. Delivery charges are also displayed before order confirmation.

The seller may change their prices at any time. However, they will always apply the price displayed at the time of confirmation, in accordance with these Terms and Conditions.

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Article 4 – Ordering and acceptance of the general terms and conditions of sale

The customer validates their order after payment confirmation. Then, the site sends a summary email.

In case of payment difficulties, the seller may refuse the order. This ensures compliance with the contractual framework.

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Article 5 – Payment under the terms of sale

The customer pays for their order by credit card or via Shopify. Payment is processed immediately. Therefore, the order becomes final upon confirmation.

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Article 6 – Product Delivery

The seller ships the products to the address provided by the customer. Delivery times are generally indicative.

However, the seller has no control over carrier delays. In case of any problem, the customer should promptly contact customer service to find a suitable solution, as outlined in the terms and conditions of sale.

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Article 7 – Right of withdrawal and applicable procedures

In accordance with French law, the customer has a period of 14 days after receipt to exercise their right of withdrawal.

He returns unused products in their original packaging. However, personalized products cannot be refunded, in accordance with the terms of sale.

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Article 8 – Reimbursement

The seller will issue a refund within 14 days of receiving the return. The refund will then be issued using the same payment method used for the original order.

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Article 9 – Intellectual Property

All creations on this site are protected. Therefore, any reproduction without authorization is prohibited under these terms and conditions of sale.

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Article 10 – Seller's Liability

The seller limits their liability to the order amount. Furthermore, they do not cover indirect damages related to the use of the products.

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Article 11 – Personal Data

The seller uses the data solely to process orders. For more information, the customer should consult the Privacy Policy , which supplements the general terms and conditions of sale.

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Article 12 – Law applicable to the terms of sale

These general terms and conditions of sale are governed by French law. In the event of a dispute, the parties will first seek an amicable solution.