RETURN AND REFUND POLICY

Returns:
You have 14 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

How to return an item:
Please contact us at lorangegraphique@gmail.com with your order number and reason for return. We will guide you through the process.

Refunds:
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Exceptions:
Custom or personalized items cannot be returned unless they arrive damaged or defective.

If you have any questions, feel free to reach out—we’re happy to help!